POLICY

Returns & Refunds

Last updated: August 4, 2026

Research use only. All products sold by Vortex Research are supplied exclusively for in vitro laboratory research use by qualified researchers and institutions. Products are not drugs, dietary supplements, or cosmetics, are not intended for human or veterinary consumption, diagnosis, treatment, or any therapeutic or cosmetic purpose, and have not been evaluated by the U.S. Food and Drug Administration.

General Policy

Due to the nature of our products, all sales are final once an order has shipped. We do not accept returns for change of mind, and lyophilized research compounds cannot be resold once a package has left our facility.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or with a vial that appears compromised in transit, contact us within 7 days of delivery with your order number and photos of the item and packaging. Verified claims are corrected via replacement or refund at our discretion.

Resolution target: within 7 business days of a verified claim

Order Cancellations

Orders can be cancelled or modified only before they enter fulfillment. Once an order has shipped, it falls under the damaged/incorrect policy above rather than cancellation.

Refund Method

Approved refunds are issued to the original payment method. Processing times vary by card issuer or payment provider, typically 5–10 business days after approval.

Questions about a refund?

Email vortex@vortexresearch.net →